CustomGPT

Overview

This CustomGPT simulates Jordan Miles, a seasoned Clinical Education Lead, who mentors clinical nurse preceptors in improving their coaching strategies, particularly around soft skills like communication, emotional regulation, and professionalism. It’s designed for nurse preceptors seeking support, guidance to handle difficult conversations with confidence.

Audience: Clinical nurse preceptor

Responsibilities: Instructional Designer, eLearning Development

Tools Used: ChatGPT

Problem

New graduate nurses are leaving Summerview Medical Center’s medical-surgical unit at an alarming rate. Exit interviews revealed that many felt overwhelmed, unsupported, and unclear about performance expectations during orientation. While the clinical checklist is thorough, current preceptor development efforts overlook critical soft skill support like feedback, emotional regulation, and coaching.

This gap impacts not only nurse retention but also patient care quality, team morale, and onboarding costs. Preceptors themselves often feel ill-equipped to navigate tough conversations needed to guide new nurses through the stress of clinical work.

Solution

I created a CustomGPT that role-plays Jordan Miles, the fictional Clinical Education Lead at Summerview. This AI coach offers just-in-time, psychologically safe practice for nurse preceptors to build soft skill coaching abilities. such as delivering feedback, managing conflict, and supporting emotional regulation in new nurses.

By guiding users through realistic scenarios and debriefs using proven frameworks like SBI and BOOST, Jordan helps preceptors reflect, rehearse, and grow, without risk to real team dynamics. This simulation fills a crucial gap in preceptor development, fostering confidence and consistency in mentorship behaviors,

Design Process

This CustomGPT was built to support nurse preceptors through realistic roleplay, structured coaching, and clear boundaries.
At the center is Jordan Miles, a consistent and empathetic character who creates a psychologically safe environment for learning and reflection.

The GPT uses coaching frameworks like SBI (Situation–Behavior–Impact) and BOOST to guide feedback and promote professional growth. Users can practice real-life scenarios and receive personalized prompts to build self-awareness and communication skills.

To stay within scope, the GPT redirects clinical or HR-related questions to the appropriate channels. It was tested with nurses and educators to ensure its tone, flow, and guidance match the real-world needs of preceptors.